96 percent of the customers are satisfied with National Pen!

Posted Thursday, July 21, 2016 by National Pen.
96 percent of the customers are satisfied with National Pen!
Customer satisfaction is very important to us at National pen. We pride ourselves on being the leader in direct marketing of promotional products in Europe, a position that was reached by continually focusing on providing a better consumer experience to existing and new customers. In an effort to permanently improve the quality of our products and services, we have inquired the help of the acclaimed Spiegel Institute to conduct a customer survey that reflects the purpose set out by National Pen. The survey was conducted in December 2015.

The evaluation of the responses showed that:

  • 96% of the customers surveyed were found to be both satisfied and pleased with their order with National Pen.


Apart from this excellent result, our customers are also very satisfied with the following services provided:

  • 96% are satisfied with our price-performance ratio.
  • 96% find our delivery to be satisfying..
  • 92% state that they are pleased with the personalisation of our products
  • 94% would recommend National Pen.


These results are significantly better than our competitors!

The results reflect the outstanding reputation that bestows upon National Pen which allows us to be the market leader in direct marketing of promotional products in Europe.

National Pen has over 50 years of experience and continues to improve its services and products. The National Pen service comprises of:

  • An immense choice of promotional products;
  • Extremly inexpensive prices, from 50 pieces;
  • A qualified call-centre team;
  • A Satisfaction or money back gurantee.


Should you have any questions or need help to choose a product, do not hesitate to call one of our friendly Call-Centre agents they will be pleased to receive your call.
Comments on the post
I would not recommend this company I order pens and was not informed about the handeling postage and VAT not being included so when the pens arrived had a much larger bill than expected when I phoned and told them I was not happy and was going to send them back they said I would be charged anyway and if I didn't pay within 100 days from delivery they would send debt collectors!!!!
Comment from: Andrew Cowlard date Wednesday, November 16, 2016
Hi Andrew, Our customer service team will contact you as soon as possible . They will adjust the invoice so you are satisfied with the payment amount Thank you for ordering with National Pen
Answer from National Pen, date Wednesday, November 16, 2016
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